At Alexander Munro, we are passionate about providing an outstanding Customer Experience.
We like to look after our clients from day one until completion (and sometimes, beyond). Selling a home is one of the biggest transactions most people will ever be a part of, and we have the experience to help guide and navigate our clients through.
At the beginning of the process we get to know our client and their property. This helps ensure that the property gets the marketing it deserves from day one. This usually includes home staging, professional lifestyle photography, printed brochures, and much, much more.
Once on the market, we accompany all viewings and communicate regularly with all our clients. We know how frustrating it can be to feel out of the loop and uninformed.
We manage the relationships between the solicitors, the buyer, and the seller, and as far as possible we ensure that each client has a single main point of contact throughout the process.
Having been involved in a number of property transactions over a number of years, it started to become clear that there had to be a better way to buy and sell property.
Everything about the process appeared to be designed to be as stressful as possible. With several parties all with their own objectives, particularly where chains are involved, clear communication between agents, solicitors, buyers and sellers seemed nigh on impossible.
With gazumping, gazundering, and other commonplace transactional problems, fall-throughs now occur in over a third of transactions, costing buyers and sellers a staggering £607 million per year*. It’s clear that something needs to be done.
Alexander Munro has developed a hybrid system with the benefits of an auction-style process, without the pitfalls of traditional property auction.
The process makes transactions faster, fairer, and more secure. The risk of fall-through is significantly reduced, and buyers and sellers are able to move on with their lives in a timely fashion.
*according to research conducted by BreezeMove